Delivery

FREE UK DELIVERY WHEN YOU SPEND OVER £30 
Spend over £30 to qualify for free standard delivery (Royal Mail 48) anywhere in the UK. Please check the free delivery box at checkout and your order will be sent out free of charge. 

COLLECT IN STORE - FREE
Use our Buy and Collect in-store option if you can pick up from our shop in Hove. All orders should be collected from Poppets, 50 Blatchington Road, Hove. BN3 3YH. 

UK STANDARD DELIVERY (Royal Mail 48)  
We will aim to dispatch your products within 24 hours of your order. Aim to deliver in 2/3 working days and give signed for proof of delivery. As soon as your order has been dispatched you will receive a confirmation email outlining your order. Whilst we make every effort to meet the above timescale, during busy periods, deliveries might be a little longer. We apologise if this is the case but we will do our best to get your parcel sent out as quickly as possible. 

UK EXPRESS DELIVERY (Royal Mail 24) 
An expedited 1-2 working day delivery service. We aim to  to deliver your letter or parcel the next working day and give signed for proof of delivery. Please note, Express delivery are only available for orders placed before 3pm Monday - Friday. Orders placed after 3pm will be treated as placed the following working day. 

UK NEXT WORKING DAY DELIVERY (Weekday Only)
We aim to delivery orders placed with this service on the next working day. Please note, Next working day are only available for orders placed before 2pm Monday - Friday. Orders placed after 2pm will be treated as placed the following working day. Orders placed Saturday & Sunday will be treated as placed on Monday.

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Poppets Delivery Promise: To get your package to you nicley wrapped, well packaged in as quick a time as possible so you can enjoy it!

To do this we use Royal Mail as our main shipping supplier with a tracked delivery system (Plus occasional large or very heavy items with Courrier). We aim to pack and dispatch your order on the day of order where possible and we make sure all orders are dispatched within 24 hours of being placed.

Delivery Info: 
Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt so please check your delivery on arrival. Orders must be received before 2pm to qualify for next working day or Saturday delivery. Working days are Monday to Friday. Unfortunately we are unable to deliver on Bank Holidays.

Overseas Delivery: 
We dont currently offer overseas delivery direct However - If there is something specific we may be able to help if you call the shop on 0044 1273 770449.   

Returns:
We are sure you will be really happy with your order, but if for any reason you want to return an item, you may return the goods to us within 7 days of purchase. The item or items must be unused in their original packaging and in a resalable condition for a full refund. We cannot refund postage on returned goods unless they are faulty at the time of purchase. Proof of postage will not be accepted as proof of delivery to us. This guarantee does not affect your statutory rights.

Packaging:
Where possible items as are externally packed to protect them in boxes that have already been used to deliver stock to us. For delicate items like soft toys and clothes we wrap in new tissue paper and bag them before placing  them in a box if necessary. By reusing the recycled packaging we keep your items from being damaged in transit save on waste and help the planet.

Claims: 
Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days. We also ask customers to ensure that they make their claim within a reasonable length of time.